Tired of playing “Whack-a-Mole” – when the problem keeps coming back in a slightly different form? The essence of the Quality Movement is finding the root cause of a problem so it can be addressed permanently. You will leave this engaging workshop knowing how to use a fishbone chart, which is both simple to use, yet deceptively powerful. This is a tool you can teach your friends and it only requires a pencil, paper, and you. This workshop is available via Webinar.