Ask Dumb Questions

Why ask dumb questions? For the same reason that Dillinger robbed banks – “That’s where the money (results) is!”

We’re accustomed to “telling” our employees what to do. But does that give us the results we want? What would happen if you started thinking of dumb questions that you could ask your employees?

A customer-facing team was not acting like a team – various team members were complaining to the manager that other team members were not doing their job, etc. So the manager led the team in defining their values, which were the typical values: trust, communication, etc. The next week was more same-old, same-old. While the team believed in, and wanted, the values, they didn’t see how their current way of operating prevented them from achieving their desired state.

So we decided to have the team focus on strengths. Each team member wrote the name of every other team member on individual note cards, then wrote a strength for that person. Example, Maria would write “Pat is joyful”, or “Kim is the go-to person for technical issues”. Then the manager collected the cards and gave them to the named person. The manager asked people how they felt about the praise.

The following week, the manager asked the “dumb question” – “Does anyone on the team have all the strengths of each person?” (Obviously not) Then the manager asked the follow-up question, “Since nobody here has all these strengths, is it realistic to try to expect each person excel in all areas?” (No) “So what do should we do about it?”

Have you tried something like this before? What do you think happened next? (And yes, that qualifies as a “dumb question”) J

Gary Langenwalter

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