Empathy & Leadership Effectiveness (excerpt)
|What are leaders good at?||What makes them the most effective?|
|· Business aptitude||1. Empathy|
|· Responsibility||2. Trustworthiness|
|· Clarity||3. Business aptitude|
|· Internal attunement||4. Depth|
Excerpt from a study of 8,000 respondents rating 1,405 leaders in 47 countries. Blessing White, 2009.
How does empathy translate into competitive advantage?
It’s been said that employees join companies, but leave managers. To realize an organization’s full potential, leaders need to understand the power they possess to affect their employees’ level of happiness and engagement. Empathy is the catalyst for building positive workplaces and moving employees up the engagement ladder because it meets a primary human need: to be valued and recognized as an individual. The greater your employees’ engagement, the greater their loyalty and productivity and the greater your competitive edge.
I attended a very insightful Emotional Intelligence workshop recently conducted by Susan Zabriskie. She did an outstanding job with the content, exercises and facilitation! The role play Susan & I did is permanently etched in to my memory. The first part of the exercise with non-empathetic listening (interruption, dismissed, sharing her story, etc.). The second part, was true empathetic listening as shown by her true caring & genuine interest (acknowledging my feelings, my story & truly being present). Now, I am much more aware of how I might not be as empathetic as I thought I was.
Greg Sievers, PMP, CPC